File a Complaint with ADR Curaçao B.V. (ADRC)

Curaçao Licensed operators that hold an international compliance seal in collaboration with ADR Curaçao B.V. (ADRC) form complaints handling purposes are held to the strictest compliance standards according to the license of the Operator. Any communications with Players should be handled by the Operator in a professional and timely manner, under Operator’s internal procedures aligned with ADR Curaçao B.V. standards. You can only file a Complaint with ADRC about the Complaint handling only after you have completed the Operator’s internal complaints process and the matter remains unresolved. If this applies to you, please file your Complaint below.

Please ensure you have followed the Operator’s internal complaint procedures before contacting us. ADR Curaçao B.V. (ADRC) processes disputes strictly in accordance with our Rules of Procedure and official guidelines.

• The Dispute needs to be submitted to the Provider within one (1) year from the date upon which the Consumer submitted the complaint to the Operator.
• You may only refer a Dispute to ADRC if you have first exhausted the Operator’s internal complaints procedure and a final decision has been reached or the mandatory response timeframe has expired.
• You must provide valid identification to verify your identity. ADRC reserves the right to request additional documentation or proof of residence at any stage of the proceedings.
• Any representative acting on your behalf must provide valid identification and a formal power of attorney or written mandate authorizing them to represent you in the ADR proceedings.
• The assignment of claims is strictly prohibited. Under Curaçao law, you are not permitted to sell, donate, or otherwise transfer your legal claims against the Operator to any third party.
• The official language of the ADR proceedings is English. If you require assistance in another language, please inform us; while ADRC may attempt to provide support in your preferred language where possible, it is not legally obligated to do so.
• The ADR procedure is provided entirely free of charge for players. Neither ADRC nor the Operator will ever request payment from you, whether in FIAT or virtual currency, for the resolution of a Dispute.
• You are not required to appoint a lawyer or legal advisor; however, you have the right to be represented or assisted by a third party at your own expense. We encourage you to be cautious of representatives offering services on a \"no cure, no pay\" basis, as free assistance is already available through this ADR process.

The examples provided above are for guidance only and do not constitute a full summary of our dispute resolution policies. You are responsible for ensuring that your claim meets all requirements set out in the ADRC Rules of Procedure.

By submitting this form, you confirm that you have read, understood, and agreed to be bound by the ADRC Rules of Procedure and the Complaint Policy. Please be advised that failure to follow the Operator’s internal procedures or our policy requirements may result in the rejection or dismissal of your claim.